I am working with a design-build contractor whose best estimating knowledge does not live in a system. It lives in the owner's exported conversations, well over a thousand of them, plus hundreds of PDFs and thousands of photos. Somewhere in there is how every past kitchen was priced and why a bathroom ran over.
Nobody is going to read that pile before the next site visit. So the useful question was where in the company's week an assistant removes the most waiting.


