Privacy Policy

1. Introduction

CMore Flo ("we," "us," or "our") operates the website cmoreflo.com and provides AI operations consulting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via SMS, email, or other channels.

2. Information We Collect

Information You Provide

• Name, email address, phone number, and business name when you fill out a contact form or book a call
• Messages and communications you send to us via email, SMS, or contact forms
• Business information you share during discovery calls and consulting engagements

Automatically Collected Information

• Browser type and version, operating system, referring URLs
• Pages visited, time spent on pages, clicks, and scrolling behavior
• IP address (anonymized where possible)
• Device identifiers and cookies

3. SMS and Messaging Policy

We may send SMS messages to individuals who have explicitly opted in to receive them. By providing your phone number and opting in, you consent to receive text messages from CMore Flo or our clients' systems that we manage on their behalf.

• Opt-In: We only send SMS messages to numbers that have provided express written consent via an opt-in form, checkbox, or keyword response.
• Message Frequency: Message frequency varies. Recurring messages may be sent for appointment reminders, follow-ups, and service-related communications.
• Opt-Out: Reply STOP to any message to unsubscribe. Reply HELP for assistance. You may also contact us at chris@cmoreflo.com to opt out.
• Message and Data Rates: Message and data rates may apply. Check with your carrier for details.
• No Sharing: We do not sell, rent, or share your phone number or opt-in data with third parties for their marketing purposes.
• Carriers: Carriers are not liable for delayed or undelivered messages.

4. How We Use Your Information

• To respond to your inquiries and provide consulting services
• To send appointment reminders, follow-ups, and service communications
• To improve our website, services, and user experience
• To comply with legal obligations and enforce our terms
• To send marketing communications you have opted into (you can opt out at any time)

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Tools we use to deliver services (e.g., GoHighLevel, Twilio, Vercel, Google Workspace), only as needed to perform their functions
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, acquisition, or sale of assets

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for SMS messaging at any time

To exercise any of these rights, contact us at chris@cmoreflo.com.

9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You can control cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, contact us at: